GENERAL CONDITIONS OF SALE AND USE

General Terms and Conditions of Sale and Use for the emirice.com website
Version in effect as of September 22, 2026

Article 1 – Purpose and scope of application

These general terms and conditions of sale and use (the "T&Cs") govern the use of the website emirice.com (the "Site") and all sales of products (the "Products") concluded remotely on the Site between the company EMIR CORPORATION, which operates the Emir ICE brand (the "Seller"), and any natural person acting for purposes that do not fall within the scope of their commercial, industrial, craft, liberal, or agricultural activity (the "Customer").

The Site is aimed at consumers and non-professionals; it is not intended to supply resellers. The Seller may refuse an order for quantities that are clearly intended for resale.

The T&Cs are accessible at any time from every page of the Site and from the checkout page; they can be saved and printed. Validating an order implies their acceptance. The version applicable to an order is the one in effect on the date of its validation; a subsequent modification has no effect on orders already placed.

The Customer declares that they are of legal age and have the legal capacity to enter into a contract. They acknowledge having received, prior to placing their order, in a legible and understandable manner, these T&Cs as well as the information provided for in Articles L111-1 and L221-5 of the Consumer Code.

Article 2 – Seller Identification

EMIR CORPORATION, a simplified joint-stock company (SAS) with a capital of €2,000, which operates the "Emir ICE" brand and trade name
Registered office: 42 Lotissement Les Canneliers Syndic, 97224 Ducos, Martinique (France)
Registration: RCS Fort-de-France 988 555 637 – SIRET 988 555 637 00012
Intracommunity VAT number: FR78 988 555 637
E-mail: info@emirice.com – Phone: +33 7 68 32 44 78 – Contact form

Article 3 – Products

3.1 Characteristics

The Seller offers jewelry (pendants, chains and necklaces, bracelets, rings, earrings, grillz), watches, eyewear, and accessories (jewelry boxes and cases, belts, clothing, and fashion accessories), as well as personalized jewelry and custom creations.

The essential characteristics of each Product (materials, stones, dimensions, finishes, customization options, shipping or manufacturing lead time) are presented on its product sheet. The Customer is invited to review them before ordering and may ask any questions to customer service. Photographs are as accurate as possible; slight variations in shade or appearance related to the screen or manufacturing may exist without affecting the essential characteristics of the Product.

3.2 Metals and stones

The nature of the metal and stones of each Product is specified on its product sheet or in its options (e.g., 925 silver, 10 K, 14 K, or 18 K gold, zircon, moissanite, lab-grown diamond, natural diamond). Only this indication is authentic regarding the nature of the materials, regardless of the product's trade name or collection. The color terms "gold," "yellow gold," "white gold," or "rose gold" used for finishes denote a color and not a precious metal fineness: only Products whose sheet indicates a fineness (10 K, 14 K, or 18 K) are made of real gold. Stones that are not expressly designated as "lab-grown diamond" or "natural diamond" are not diamonds.

3.3 Personalized products and custom creations

Personalized Products (name, text, engraving, photo, dimensions, or materials chosen by the Customer) and custom creations are made to order, according to the Customer's specifications. The Customer is responsible for the accuracy of the information they provide (spelling, font, dimensions, visuals) and guarantees that they possess the necessary rights to the texts, photographs, logos, or designs provided, the reproduction of which must not infringe upon the rights of third parties or public order; the Seller may refuse any request contrary to these principles.

These Products are excluded from the right of withdrawal (Article 10) but benefit from legal guarantees and the commercial guarantee (Article 11).

3.4 Availability

Offers are valid as long as they are visible on the Site, within the limits of available stocks. If a Product proves to be unavailable after the order, the Seller will inform the Customer without delay; the Customer may then choose another Product or request the cancellation of the corresponding order, the price of which will be refunded without delay and at the latest within fourteen days.

Article 4 – Price

Prices are indicated in euros, inclusive of all taxes (VAT included where applicable), excluding delivery costs. Delivery costs and, if applicable, the cost of options chosen by the Customer are indicated before order validation; the total price to be paid is summarized before payment.

The applicable price is the one displayed at the time of order validation. The Seller may modify its prices at any time; Products are invoiced on the basis of the price in effect at the time of the order.

When a price reduction is announced, the reference price used is the lowest price charged by the Seller during the thirty days preceding the application of the reduction, in accordance with Article L112-1-1 of the Consumer Code. Unless otherwise stated, discount codes and promotional offers cannot be combined and apply under the conditions and for the duration indicated.

For deliveries outside the European Union or to certain territories, customs duties, import taxes, or customs clearance fees may be required in the country of destination. They are not included in the price and are to be paid by the Customer in their capacity as the importer.

An invoice is available upon simple request to info@emirice.com.

Article 5 – Ordering

To order, the Customer:

• selects the Product(s), their options (size, finish, stone, personalization), and the quantity, then adds them to their basket;
• enters their contact information and delivery address, then chooses the delivery method;
• verifies the summary of their order (Products, options, price, delivery costs, total price) and can correct any errors;
• confirms their order by proceeding to payment: the order entails an obligation to pay.

In accordance with Article 1127-2 of the Civil Code, the contract is concluded when the Customer, after having verified the details and total price of their order, confirms it. The Seller acknowledges receipt by a confirmation e-mail summarizing the order; this e-mail and these T&Cs constitute the confirmation of the contract on a durable medium.

The Seller may refuse or cancel an order in the event of a dispute relating to the payment of a previous order, refusal of payment authorization, legitimate suspicion of fraud, or a manifest and gross error in the displayed price; the Customer will be informed and fully refunded for any sums paid.

Any request to modify an order (address, size, option) must be sent as soon as possible to info@emirice.com; it can only be taken into account before shipping, or before the start of manufacturing for a personalized or custom product.

Article 6 – Custom creations and quote-based orders

Custom creations are subject to a free quote specifying the description of the piece, its materials, its price, the amount of the deposit, and the manufacturing lead time. The quote is valid for one month from its issuance.

The order is firm after acceptance of the quote by the Customer and payment of a 60% deposit of the price, unless a different amount is indicated on the quote; the balance is payable before the shipment of the piece. In accordance with Article L214-1 of the Consumer Code, the sums paid at the time of the order constitute a deposit and not earnest money. If the Customer wishes to cancel their order before the start of manufacturing, the Seller may accept the cancellation and refund the deposit, after deduction of the costs already incurred and justified (drawing, model, materials ordered).

The manufacturing lead time indicated on the quote (generally three to eight weeks depending on the complexity of the piece) runs from the receipt of the deposit and the validation by the Customer of the elements necessary for manufacturing (drawing, dimensions, texts). The Customer is informed by e-mail when their piece is ready to be shipped.

Article 7 – Payment

The price is payable in full on the day of the order, subject to Article 6 for custom creations, by one of the methods offered on the payment page, including: bank card (CB, Visa, Mastercard, American Express), Apple Pay, Shop Pay, Bancontact, iDEAL | Wero, or installment or deferred payment with Klarna. The payment methods available may vary depending on the country and the order amount.

Payments are processed securely by specialized payment providers; the Customer's banking data is neither communicated to the Seller nor stored by them. The installment or deferred payment offered by Klarna is subject to Klarna's acceptance and its own terms and conditions; the financing, if applicable, is concluded directly between the Customer and Klarna.

No fees related to the payment method are charged to the Customer. The Seller is not required to ship the order until the payment has been authorized; in case of payment refusal, the order is cancelled.

Article 8 – Delivery

Products are delivered to the address indicated by the Customer during the order, in France and internationally, in the zones offered on the payment page. The methods, deadlines, and delivery costs by zone are indicated on the Delivery page and summarized before order validation. In addition to the shipping time indicated on the Product sheet (or the manufacturing time, for personalized and custom Products), there is the carrier's transit time.

The Seller undertakes to deliver the Products on the date or within the period indicated to the Customer. In the absence of an indication, delivery occurs no later than thirty days after the conclusion of the contract (Article L216-1 of the Consumer Code).

In the event of a delay, the Customer may enjoin the Seller, in writing on a durable medium (e-mail to info@emirice.com or registered letter with acknowledgment of receipt), to make the delivery within a reasonable additional period; in the absence of delivery within this period, the Customer may terminate the contract. They may terminate it immediately if the Seller refuses to deliver or if the delivery date constituted an essential condition of the contract for the Customer (Article L216-6). The Seller then refunds the total amount paid no later than fourteen days following the date on which the contract was terminated (Article L216-7), failing which these sums are increased under the conditions of Article L241-4.

The Customer is invited to check the package upon receipt and to report to the Seller as soon as possible, by e-mail to info@emirice.com, any anomaly (damaged or open package, damaged, missing, or non-conforming product), if possible with photos. This report facilitates the processing of the claim but does not deprive the Customer of any of their rights: legal guarantees apply under the conditions and time limits provided by law (Article 11 and Annex I).

Article 9 – Transfer of ownership and risks

Ownership of the Products is transferred to the Customer after full payment of the price. The risk of loss or damage to the Products is transferred to the Customer at the moment they, or a third party designated by them other than the carrier proposed by the Seller, takes physical possession of the Products (Article L216-4 of the Consumer Code). When the Customer entrusts the delivery to a carrier other than the one proposed by the Seller, the risk is transferred to them upon handing over the Products to this carrier (Article L216-5).

Article 10 – Right of withdrawal

In accordance with Articles L221-18 et seq. of the Consumer Code, the Customer has a period of fourteen days from receipt of the Product (or the last Product, in case of delivery in several packages) to exercise their right of withdrawal, without having to justify reasons or pay a penalty. When this period expires on a Saturday, Sunday, or public holiday, it is extended to the next working day.

The Customer exercises this right by informing the Seller of their decision before the expiry of the period: by means of the "Renounce the contract here" functionality available on the Site, by a return request from their customer account, by means of the form in Annex II, or by any other unambiguous statement sent by e-mail to info@emirice.com or by post to the Seller's registered office. The Seller sends the Customer, without delay and on a durable medium, an acknowledgment of receipt of their withdrawal, which specifies the return address for the Products.

The Customer returns the Products, complete and if possible in their case, to the return address indicated in the acknowledgment of receipt (failing that, to the Seller's registered office), without excessive delay and at the latest within fourteen days following the communication of their decision. The direct costs of return are borne by the Customer. The Customer's liability can only be engaged in the event of depreciation of the Products resulting from handling other than that necessary to establish their nature, characteristics, and proper functioning.

The Seller refunds all sums paid, including initial delivery costs (except for additional costs if the Customer has expressly chosen a delivery method more expensive than the standard delivery offered), without unjustified delay and no later than fourteen days from the date on which they are informed of the Customer's decision to withdraw. They may defer the refund until the Products are recovered or until the Customer has provided proof of their shipment, the date retained being that of the first of these facts. The refund is made by the same payment method as that used for the initial transaction, unless the Customer expressly agrees to another method, and at no cost to the Customer.

In accordance with Article L221-28 of the Consumer Code, the right of withdrawal cannot be exercised for Products made according to the Customer's specifications or clearly personalized (notably name, text, or engraving made at their request, photo, custom creation), nor for Products unsealed by the Customer after delivery and which cannot be returned for hygiene reasons (earrings whose sealed protection has been opened).

At the Customer's request, the Seller may propose the exchange of the returned Product for another Product, within the limit of available stocks and according to the conditions indicated on the Return and Exchange page; otherwise, the Customer is refunded under the conditions above.

Article 11 – Guarantees

11.1 Legal guarantees

Independently of the right of withdrawal and the commercial guarantee, the Seller is bound, without additional payment, by the legal guarantee of conformity (Articles L217-1 et seq. of the Consumer Code) and the legal guarantee against hidden defects (Articles 1641 to 1649 of the Civil Code), under the conditions summarized in Annex I.

To implement them, the Customer informs the Seller in writing (info@emirice.com) of the lack of conformity or the hidden defect, if possible with photos, and returns the concerned Product to them with, if possible, all elements received (accessories, case, certificate). The return costs are then borne by the Seller: they are covered by means of a return label provided by the Seller or reimbursed upon proof. The Customer is entitled to have the Product brought into conformity by repair or replacement or, failing that, to a price reduction or to the resolution of the sale, under the conditions summarized in Annex I. Refunds are made no later than fourteen days after receipt of the returned Product or proof of its return, by the payment method used during the order or, with the Customer's agreement, by bank transfer.

11.2 Emir ICE commercial guarantee

In addition to the legal guarantees, Products sold on the Site benefit free of charge from a one-year commercial guarantee from their delivery, covering material and manufacturing defects, excluding normal wear and tear and accidental damage. It entitles the holder to the repair or replacement of the Product or, if none of these solutions is possible, to its refund. It applies to all orders placed on the Site, regardless of the country of delivery, and is implemented by e-mail to info@emirice.com, by indicating the order number and attaching a photo of the defect, to the guarantor: EMIR CORPORATION (Emir ICE), 42 Lotissement Les Canneliers Syndic, 97224 Ducos, Martinique, France.

The commercial guarantee applies without prejudice to the consumer's right to benefit from the legal guarantee of conformity, under the conditions provided for in Articles L. 217-1 et seq. of the Consumer Code, and that relating to hidden defects, under the conditions provided for in Articles 1641 to 1649 of the Civil Code.

Article 12 – Customer Service

For any questions or complaints, the Customer can contact customer service by e-mail at info@emirice.com, by using the contact form on the Site, or by phone at +33 7 68 32 44 78.

Article 13 – Liability

The Seller is liable by right to the Customer for the proper performance of the obligations resulting from the contract. However, the Seller may be exonerated from all or part of its liability by providing proof that the non-performance or improper performance of the contract is attributable either to the Customer, or to the unforeseeable and insurmountable act of a third party to the contract, or to a case of force majeure (Article L221-15 of the Consumer Code).

The warranties do not cover damage resulting from misuse, lack of maintenance (see the Jewelry care page), modifications or repairs carried out by a third party, accidents, or normal wear and tear of the Product. Nothing in these GCS limits the rights the Customer has under the law.

It is the Customer's responsibility to verify that the ordered Products can be imported and used in the country of delivery.

Article 14 – Force majeure

Neither party may be held liable for the non-performance of its obligations when this results from a case of force majeure within the meaning of Article 1218 of the Civil Code. The hindered party shall inform the other as soon as possible. If the hindrance is temporary, performance is suspended; if it is permanent or lasts more than thirty days, each party may terminate the contract in writing, and the sums paid by the Customer for the undelivered Products shall be reimbursed to them within fourteen days at the latest.

Article 15 – Use of the Site

The Site is accessible free of charge; access and connection fees remain the responsibility of the user. The Seller strives to ensure the accessibility of the Site at all times, without being able to guarantee it; access may be suspended, particularly for maintenance.

The user agrees to use the Site in accordance with its purpose and the law, not to disrupt its operation, and not to publish (reviews, messages, photos) any illegal, offensive, defamatory content or content infringing on the rights of third parties; the Seller may remove such content. A Customer who holds a customer account is responsible for the confidentiality of their login credentials.

Article 16 – Intellectual property

The Site and all its elements (texts, photographs, visuals, videos, logos, trademarks, jewelry designs and models, layout) are protected by intellectual property law and belong to the Seller or are subject to authorization for use. Any reproduction, representation, adaptation, or exploitation, in whole or in part, without the prior written authorization of the Seller, is prohibited and constitutes an infringement (Articles L335-2 and following of the Intellectual Property Code). The drawings, mock-ups, and models created by the Seller for a bespoke creation remain its intellectual property: the sale of the piece does not entail any transfer of rights.

Article 17 – Personal data

The Seller processes the Customer's personal data as a data controller for the management of orders, deliveries, payments, customer service, and fraud prevention, as well as, with their consent where required by law, for commercial prospecting. This data is intended for the Seller and its service providers (commerce platform and hosting, payment, transport, e-mail sending), within the limits of their missions. The purposes, legal bases, retention periods, recipients, and potential transfers outside the European Union are detailed in the privacy policy.

In accordance with Regulation (EU) 2016/679 (GDPR) and Law No. 78-17 of January 6, 1978, the Customer has the right to access, rectify, erase, limit, oppose, and port their data, as well as the right to define directives regarding the fate of their data after their death. They may exercise these rights by e-mail at info@emirice.com and lodge a complaint with the CNIL (www.cnil.fr).

Customers who do not wish to be subject to commercial prospecting by telephone may register free of charge on the list for opposition to telephone solicitation: www.bloctel.gouv.fr (Article L223-2 of the Consumer Code).

Article 18 – Archiving and evidence

For any order amounting to €120 or more including VAT, the Seller keeps the written document evidencing the contract for ten years from delivery and guarantees access to it for the Customer, who may obtain a copy upon simple request to info@emirice.com (Articles L213-1 and D213-1 of the Consumer Code). The data recorded in the computer systems of the Seller and its service providers, under reasonable security conditions, constitute, unless proven otherwise, proof of orders and payments.

Article 19 – Claims, mediation, and disputes

In case of difficulty, the Customer should first send a written complaint to customer service (info@emirice.com) in order to seek an amicable solution.

In accordance with Articles L611-1 and following of the Consumer Code, the Customer has the right to use a consumer mediator free of charge for the amicable resolution of a dispute with the Seller, within one year of their written complaint to the Seller.

Failing amicable resolution, the dispute may be brought before the competent court. The consumer Customer may choose to refer the matter, in addition to one of the courts territorially competent under the Code of Civil Procedure, to the court of the place where they resided at the time of the conclusion of the contract or the occurrence of the damaging event (Article R631-3 of the Consumer Code).

Article 20 – Applicable law and language

These GCS and the contracts they govern are subject to French law, without prejudice to the more protective mandatory provisions of the law of the country of habitual residence of the consumer Customer when the Seller directs its activity towards that country (Article 6 of Regulation (EC) No. 593/2008, known as "Rome I"). The GCS are written in French; in the event of translation, only the French version shall prevail.

Annex I – Provisions relating to legal warranties

Article 1641 of the Civil Code:

The seller is bound by the warranty on account of hidden defects of the thing sold which render it unfit for the use for which it was intended, or which so diminish that use that the buyer would not have acquired it, or would only have given a lower price for it, had they known of them.

Article 1648 paragraph 1 of the Civil Code:

The action resulting from redhibitory defects must be brought by the buyer within two years from the discovery of the defect.

Annex II – Withdrawal form

(Please complete and return this form only if you wish to withdraw from the contract.)

To the attention of EMIR CORPORATION (Emir ICE), 42 Lotissement Les Canneliers Syndic, 97224 Ducos, Martinique, France – info@emirice.com:

I/we (*) hereby notify you of my/our (*) withdrawal from the contract for the sale of the goods (*)/for the provision of services (*) below:

Ordered on (*)/received on (*):

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only in case of notification of this form on paper):

Date:

(*) Strike out what does not apply.

The Customer may also exercise their right of withdrawal online, using the "Renounce the contract here" feature: emirice.com/pages/renoncer-au-contrat.