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Autumn offer (-10% on a selection) with the code: "AUTOMNE10" until 27/10 - DELIVERY IN 2/3 DAYS (items in stock)
Autumn offer (-10% on a selection) with the code: "AUTOMNE10" until 27/10 - DELIVERY IN 2/3 DAYS (items in stock)
EMIR ICE — RETURNS & EXCHANGES
You may withdraw from your order within 14 days of receiving it, without needing to provide a justification. Here is the process to follow, details on what is refunded, and the exceptions provided by law.
You can return an item to us in any of the following cases:
My jewelry arrived damaged, defective, or does not match my order
I ordered the wrong size
I changed my mind, without needing to provide a justification
Before the end of the 14 days: use the Withdraw from the contract here button, request a return from your customer account, email info@emirice.com, or send a letter. No justification is required.
We will confirm receipt of your request by email, along with the return address.
No later than 14 days after your request, complete and if possible in its original case.
Refund at the latest 14 days after your request, using the same payment method; or shipment of the new item if you chose an exchange.
Return address: as indicated in our acknowledgement email. If you have not received it, write to us at info@emirice.com; you can also send the item back to our headquarters: Emir ICE – Emir Corporation, 42 Lotissement Les Canneliers, 97224 Ducos, Martinique, France.
Return shipping costs: only the cost of sending the return package remains at your expense. No processing fees or percentages are deducted from your refund. If the item is defective, non-conforming, or if there is an error on our part, return shipping costs are covered by us.
Advice: choose a tracked shipping method and keep the proof of postage; it confirms the date of shipment and protects you in case the package is lost.
Returns from a country outside the European Union: indicate on the customs declaration that this is a return of goods. Any duties and taxes potentially charged upon arrival of the package are part of the return costs, at your expense.
In the event of withdrawal, we will refund all sums paid for the returned items, including initial delivery costs, without delay and at the latest 14 days after being informed of your decision. If you chose a more expensive delivery method than our standard shipping, the surcharge will not be refunded.
We may defer the refund until we have received the item or until you have provided proof of its shipment, with the date retained being that of the first of these events.
The refund is made using the same payment method as the one used for your order, unless you have expressly agreed to another method, and without any cost to you. If your card has expired or been declined, we will offer another refund method.
You may examine and try on your jewelry as you would in a store. If it has been worn or damaged beyond what is necessary to examine it, we may retain an amount corresponding to its loss in value.
An email will confirm the amount refunded; your bank may then take a few business days to credit your account.
Every withdrawal declaration, whether it reaches us via the online form, by email, or by mail, is subject to an acknowledgement of receipt sent by email. For the deadline to be respected, it is sufficient that your declaration was sent before the end of the 14 days.
If you have not received our acknowledgement, write to us at info@emirice.com.
In accordance with article L221-28 of the Consumer Code, the right of withdrawal does not apply to:
A personalized or custom-made order therefore cannot be cancelled or refunded once validated, except in the event of a lack of conformity or delivery delay under the conditions provided by law.
Gift cards: you may withdraw from them within 14 days of purchase, as long as they have not been used; they will then be deactivated and refunded.
Would you prefer a different size or model? Indicate this in your request: we will send you the new item upon receipt of yours, within the limits of available stock. If it is not available, you will be refunded.
Exchanges are not offered for earrings, gift cards, personalized pieces, and items purchased on sale. Excluding legal exceptions, these items remain refundable under the conditions described here.
An item to be exchanged must return to us unworn and complete, if possible in its original case.
In case of absence during delivery, please pick up your package within the timeframe indicated by the carrier. Also, check your address at the time of order: we cannot be held responsible for a package lost due to an incorrect or incomplete address.
If the package is returned to us, we will contact you to reship it (new shipping costs at your expense) or refund you. In the event of a refund, we will refund the price of the items and the initial delivery costs, minus only the return shipping costs actually billed by the carrier. No flat-rate fee is applied.
If your jewelry is defective or does not match your order, write to us at info@emirice.com, if possible with a few photos. You benefit from the legal guarantee of conformity for two years from delivery, and the guarantee against hidden defects for two years from the discovery of the defect.
You are entitled to the repair or replacement of the jewelry, at no cost, within thirty days; otherwise, to a price reduction or a refund. Return costs are then covered by us. Details of your rights can be found in the legal guarantees box.
In addition to the legal guarantees, all our items benefit from a free one-year commercial warranty from delivery against defects in material and workmanship. It covers neither normal wear and tear nor accidental damage. It applies to all orders placed on emirice.com, regardless of the country of delivery.
Guarantor: Emir ICE – Emir Corporation, 42 Lotissement Les Canneliers, 97224 Ducos, Martinique, France; email: info@emirice.com. To implement it, write to us indicating your order number, with a photo of the defect.
The commercial warranty applies without prejudice to the consumer's right to benefit from the legal guarantee of conformity, under the conditions provided for in articles L. 217-1 et seq. of the Consumer Code, and that relating to hidden defects, under the conditions provided for in articles 1641 to 1649 of the Civil Code.
To keep your jewelry in perfect condition, follow our jewelry care guide.
The consumer has a period of two years from the delivery of the goods to obtain the implementation of the legal guarantee of conformity in the event of the appearance of a lack of conformity. During this period, the consumer is only required to establish the existence of the lack of conformity and not the date of its appearance.
When the sales contract provides for the supply of digital content or a digital service continuously for a period of more than two years, the legal guarantee is applicable to this digital content or digital service throughout the entire period of supply provided. During this period, the consumer is only required to establish the existence of the lack of conformity affecting the digital content or digital service and not the date of its appearance.
The legal guarantee of conformity entails an obligation for the professional, where applicable, to provide all updates necessary to maintain the conformity of the goods.
The legal guarantee of conformity gives the consumer the right to the repair or replacement of the goods within thirty days of their request, at no cost and without major inconvenience to them.
If the goods are repaired under the legal guarantee of conformity, the consumer benefits from a six-month extension of the initial warranty.
If the consumer requests the repair of the goods, but the seller imposes replacement, the legal guarantee of conformity is renewed for a period of two years from the date of replacement of the goods.
The consumer may obtain a reduction in the purchase price while keeping the goods or terminate the contract by obtaining a full refund upon restitution of the goods, if:
1° The professional refuses to repair or replace the goods;
2° The repair or replacement of the goods occurs after a period of thirty days;
3° The repair or replacement of the goods causes a major inconvenience to the consumer, in particular when the consumer definitively bears the costs of taking back or removing the non-conforming goods, or if they bear the costs of installation of the repaired goods or replacement;
4° The non-conformity of the goods persists despite the seller's unsuccessful attempt to bring them into conformity.
The consumer is also entitled to a price reduction or rescission of the contract when the lack of conformity is so serious that it justifies immediate price reduction or rescission of the contract. The consumer is then not required to request the repair or replacement of the goods beforehand.
The consumer is not entitled to rescission of the sale if the lack of conformity is minor.
Any period of immobilization of the goods for repair or replacement suspends the warranty that remained until the delivery of the repaired goods.
The rights mentioned above result from the application of articles L. 217-1 to L. 217-32 of the Consumer Code.
The seller who obstructs in bad faith the implementation of the legal guarantee of conformity is liable to a civil fine of a maximum amount of 300,000 euros, which may be increased to 10% of the average annual turnover (article L. 241-5 of the Consumer Code).
The consumer also benefits from the legal guarantee against hidden defects in application of articles 1641 to 1649 of the Civil Code, for a period of two years from the discovery of the defect. This warranty entitles the holder to a price reduction if the goods are kept or a full refund upon restitution of the goods.
(Please complete and return this form only if you wish to withdraw from the contract.)
For the attention of Emir ICE – Emir Corporation, 42 Lotissement Les Canneliers, 97224 Ducos, Martinique, France – info@emirice.com:
I/we (*) hereby notify you (*) of my/our (*) withdrawal from the contract concerning the sale of the goods (*)/for the provision of services (*) below:
Ordered on (*)/received on (*):
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only in case of notification of this form on paper):
Date:
(*) Delete as appropriate.
You can also make your declaration online: Withdraw from the contract here.
This policy does not limit your legal rights in any way. In case of difficulty, please contact our customer service first; you can also resort to consumer mediation (article L612-1 of the Consumer Code).
By purchasing on www.emirice.com, you accept these conditions, which supplement our general terms and conditions of sale.
Our customer service is here to assist you at every step.
Withdraw from the contract here Contact customer service